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Terms & Conditions

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Terms & Conditions

Welcome to KT Milano! Please read our Terms & Conditions carefully before using our services. By accessing or using our site, you agree to comply with and be bound by these terms. This section outlines the rules and guidelines for using our website, including user responsibilities, privacy policies, intellectual property rights, and disclaimers. Your continued use of our website signifies your acceptance of these terms. For any questions or further information, please contact us.

  • 1.1 These are the terms and conditions on the use of our website and the sale of our products to you.

    1.2 Please read these terms carefully before you submit your order to us. These terms, amongst others, tell you who we are, how we will provide products to you, how you or we may change or cancel orders, what to do if there is a problem and other important information.

  • 2.1 We are KT Milano, Premium Hair Care Products. Please see the table below for our company details.

    Vitaria Group S.R.L
    P.IVA 04045010131

    • Via G. Oberdan, 40, 23873 Missaglia LC
    • Telephone number: +393331291424
    • E-mail address: info@ktmilano.com
    • Partita Iva: 04045010131

    2.2 You can contact our customer service team in your country by telephone or email. Please see the contact details in the table above.

    2.3 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

  • 3.1 On our website you can purchase our products via our online distribution channel. The online purchase of our products and the use of our website are available to consumers only. We shall under no circumstance be obliged to accept orders from entrepreneurs or legal entities or bodies and we retain the right to refuse orders that are meant for the resale of products by an unauthorized distributor and/or distribution channel (drop shipping included).

    3.2 Information on our products can be found on our website. We try to make sure that all information on the website is complete and correct. However, please be aware that possible inaccuracies can occur at the moment of placing your order. Subject to applicable law, we do not accept any liability for these inaccuracies.

    3.3 We retain the right to change, add and delete information on our website at any time without prior notice being required.

    3.4 When you place an order with us, you agree to these terms and conditions and to the rules governing the fair use of our website (“hereinafter: “the House Rules”), When we detect any suspicious behaviour on our website, for example via oddities or irregularities with orders, fraudulent transactions, misuse of promotions and violation of the terms of having a customer account, we retain the right to investigate and take actions including, but not limited to, blocking (bank) accounts and/or payments, occasionally or permanently, or cancelling orders. The actions to be taken and when they should be taken are at our sole discretion.

    3.5 We furthermore retain a protocol for situations as mentioned under clause

    3.4. We retain the right to add the individuals involved to our fraud database. We will only do so in compliance with the applicable data protections laws and regulations, including but not limited to the GDPR. We will process the personal data in relation to the fraud database on the ground of our legitimate interest, which is the protection and prevention from harm to our business, caused by fraudulent actions. Personal Data in the database will be retained for a period of 1 to 5 years maximum, depending on the gravity of the breach of the Rituals House Rules.

  • 4.1 You can order products on our website by selecting them and placing them in your shopping cart. You can check the content of your cart before proceeding with your order. In your shopping cart you can make any adjustments to your order. Please be aware that products in your cart are not reserved for you until the order process is fully completed. If you find everything okay with your order, please enter and check your details in the order before confirming your order. After confirmation, please select a delivery method. The costs of delivery will be displayed to you on our website. You will then be directed to the payment process, where you can select and perform the payment via the method of your choosing. Once your payment has been processed, your order will be confirmed by us per email with an order number.

    4.2 If you have selected delivery to your address, we will send you another email with the estimated delivery time(s). It is possible that your delivery will be delivered in separate deliveries (split deliveries) from our warehouses and stores if you have ordered multiple products from our website.

    Where available: if you have asked to collect the products from one or more of our stores by way of click and collect, you can collect them from us during opening hours after confirmation by us that your order is ready and waiting for you in the store(s) of your choosing. Please check our website or app for the current opening hours of our stores and the delivery options that are available to you.

  • 5.1 Acceptance of your order will take place by email to you. Your order is final when we accept it and confirm delivery, at which point a contract will come into existence between you and us.

    5.2 Circumstances can occur that effect the acceptance of orders. Subject to applicable law, we retain the right at all times to not accept orders and/or refuse delivery at any time at our own discretion.

    5.3 If we are unable to accept your order, we will inform you of this by email and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, because we are unable to meet a delivery deadline you have specified, or for other reasons.

    5.4 All orders are subject to product availability and delivery. If any items are out of stock, we retain the right to inform you about alternative or similar items for purchase on our website. If you do not wish to purchase these items, we will refund any payments you have already made to us for the unavailable items. If an order can no longer be fulfilled due to circumstances beyond our control (force majeure), such as errors in availability and / or delivery, we will inform you of this within a maximum of 14 days after the date of your order and we may end the contract. We will provide you with a refund for any sums you have paid in advance for products which can no longer be provided to you.

    5.5 When placing an order, you will be requested to fill in a delivery address in the country of the website. Unfortunately, we do not deliver to postal addresses or locations outside the country of the website you have placed your order on.

  • 6.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. The packaging of the product may vary from that shown in images on our website.

    6.2 The above does not affect your legal rights in relation to faulty or misdescribed products.

  • 7.1 Your rights when cancelling the order and thus ending the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract. The cancellation and/or termination rights set out in this clause 7 do not affect or restrict any termination rights granted to you by any applicable mandatory laws.

    7.2 If what you have bought is faulty or misdescribed, you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back).

    7.3 You may end the contract in situations where we inform you that we are not able to do what we told you we were going to do, such as:

    a) we have told you about an upcoming change to the product or these terms which you do not agree to;

    b) we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;

    c) there is a risk that supply of the products may be significantly delayed because of events outside our control;

    d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or

    7.4 If you are ending a contract for a reason set out at under clause 7.3 (a) to (d) above, the contract will end immediately and we will refund you in full for any products which have not been provided.

    7.5 If you have just changed your mind about a product, you may be able to return such product and get a refund if you are within the provided cooling-off period of 90 days, which cooling off period starts on the date you have received the products. This 90 days return policy goes above and beyond your legal right to change your mind within 14 days after delivery of the products.

    7.6 If you choose to use your legal right to change your mind (i.e., the right of withdrawal), you may do so by providing us the Model withdrawal form referred to in clause 8.1 c) or by providing us an unambiguous statement regarding your choice to use you right of withdrawal within 14 days after the date of delivery of the products. You will have to return the Products to us within 14 days from providing the Model withdrawal form or other statement.

  • 8.1 If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at the number and email provided send a letter to us Our postal addresses.

    8.2 We are under a legal duty to supply products that are in conformity with your order. Nothing in these terms will affect your legal rights.

  • 9.1 The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced on the website. The prices as displayed in your shopping cart is the check-out price. Subject to applicable law, we are not liable for or bound to prices that are evidently incorrect or erroneous.

    9.2 If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may i) charge you for the corrected price of the items, or ii) if you don’t agree with the corrected price – we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

    9.3 We accept different payment methods:

    • Credit card (MasterCard, VISA, American Express): Your credit card will be charged upon Order Confirmation.

    • PayPal: You pay the invoice amount via the online provider PayPal. In general, you have to register or be registered with PayPal, enter your login details to confirm your identity and then confirm the payment instruction to us. You will receive further information during the order process.

    • Online bank transferBy entering your bank account details you instruct your bank to transfer the amount.

  • 10.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of this contract or our failure to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

    This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.

    10.2 We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  • 11.1 We will only use your personal information as set out in our privacy policy.

KT Milano
Natural Elegance, Timeless Beauty

Our brand name, KT Milano, embodies the essence of our Italian heritage and our unwavering dedication to crafting exceptional hair care products. Our advanced formulations are made with the finest natural ingredients, carefully selected for their beneficial properties. We take a clean and beauty approach to hair care, ensuring that our products are not only effective, but also safe and gentle for your hair and scalp. Our formulations are meticulously crafted in Italy, utilizing cutting-edge technology to deliver superior results.
Luxury is at the core of our brand, reflected in our high-quality packaging, elegant design, and indulgent hair care experience.
We believe that your hair care routine should be a moment of pure luxury and indulgence.

Support is our pleasure

Hello World! First of all, we would like to thank you for choosing KT Milano Hair Care Products! We are committed to assisting you with any issues or concerns related to the use of our products as promptly as possible. However, please perform a forum search first and check the FAQs before reaching out. Reading our support policy will be very helpful and only take a few minutes.

As longtime customers ourselves, we understand the importance of excellent support. Therefore, it is with great pleasure that we offer you our full and complimentary support.

Masterfully Handcrafted for Awesomeness

WE DO MOVE

YOUR WORLD

Greatives – Design, Marketing, Sales

Working Hours : 09:00 – 19:00
Address : 44 Oxford Street, London, UK 22004
Phone : +380 22 333 555

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