01
Payment
Payment and Billing FAQ
Has my order been placed successfully?
After placing your order, you will usually see that the purchase amount has immediately been debited from your account. The payment reference often contains your order number. If something is unclear, check which situation applies to you:
Order not paid, purchase amount has not been debited.
In this case, payment processing has failed. You can place a new order with confidence, even when you’ve already received an order number.
Order paid, but haven’t received an order confirmation.
Your order confirmation will generally arrive within an hour of placing the order. We advise you to check if this email is in your spam folder. Naturally, we will be happy to assist you if you have not received this.
Order confirmation received, but no track & trace.
You will receive all information about your delivery as soon as your order is on its way
How can I pay?
We try to make payment as easy as possible for you. You can complete your order securely using the following payment methods:
- Credit card: with your Visa or MasterCard
- PayPal: with the ease of your PayPal account
- Other third party gift cards: please check with your provider if your gift card is redeemable at KT Milano.
- Go Theme Options > Theme Update
- Enable Theme Update
- Insert your Themeforest username and an API key from your Envato account (Go Settings > API Keys on Envato’s account)
- Save changes and you’re ready.
When there is a new update of Movedo you will be informed (message at top) in Appearance >Themes screen and in Theme Options screen. Then you will be able to updateMovedo with just one-click. Don’t forget to update the required plugins in case that you are prompted.
Payment for the order was unsuccessful
If your order payment was unsuccessful, try emptying your shopping cart and then deleting your cookies (instructions for this vary per browser and you can find them easily using a search engine such as Google). Usually you can complete your order once your cookies have been removed.
Tip: also try another browser, a different device or our Rituals app if the payment is unsuccessful.
02
Delivery
All about Delivery
Which carriers do you use for shipping?
We partner with DHL and Poste Italiane to ensure reliable and efficient delivery of your orders.
Do I have to pay shipping costs?
We like to make online ordering as attractive as possible. Shipping costs vary based on the destination country and the weight of your order. The exact shipping fee will be calculated and displayed at checkout.
Good News: Orders over €75 are delivered free of charge in ITALIA.
Can I choose the carrier for my shipment?
03
Sustainability
Sustainability & Quality FAQs
Is KT Milano committed to sustainability?
Yes, at KT Milano, we are deeply committed to sustainability. We strive to minimize our environmental impact by using eco-friendly packaging, reducing waste, and implementing sustainable practices throughout our supply chain.
Are KT Milano products cruelty-free?
Absolutely. At KT Milano, we do not test our products on animals, and we ensure that all of our suppliers adhere to the same cruelty-free standards. We believe in creating products that are ethical and humane.
How transparent is KT Milano about its practices?
We value transparency at KT Milano and aim to keep our customers informed about our practices. From sourcing ingredients to production methods, we provide detailed information about every step of our process. If you have any specific questions, please feel free to reach out to our customer service team.
What percentage of natural ingredients do KT Milano products contain?
Our products contain at least 95% natural ingredients. At KT Milano, we carefully select high-quality, natural ingredients to ensure our products are both effective and safe for our customers.
Where can I find more information about KT Milano's ingredients?
You can find detailed information about our ingredients on each product’s page on our website. We list all the ingredients used and provide information about their source and benefits.
How can I be sure KT Milano's claims are accurate?
We regularly conduct third-party audits and quality checks to ensure our claims are accurate. At KT Milano, we are committed to maintaining high standards and providing our customers with trustworthy products.